Privacy Policy
Last Updated: 12/12/25
Introduction
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our platform available at https://lensos.ai, including all related dashboards, applications, APIs, AI-powered tools, and services that form the LENS OS ecosystem (collectively, the "Platform"). LENS OS provides global news intelligence, real-time monitoring tools, analytics, AI-driven insights, data APIs, and related services such as Watchtower, News Terminal, X402 Data API, and AI article analysis features. These services may process publicly available data, usage information, account data, and technical signals necessary to operate and improve the Platform. This Privacy Policy applies to all users of the Platform. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
Information We May Collect
Wallet and Authentication Information
When you connect a digital wallet to the Platform, we collect your wallet address and public blockchain information associated with that address. This may include publicly accessible transaction histories, token balances, blockchain interactions, and other on-chain metadata. We also collect technical information required to facilitate wallet-based authentication, such as signature verifications, network identifiers, and connection details. For regulatory and compliance purposes, we may screen your wallet address using third-party compliance or risk-monitoring providers. The Platform does not support email or social login, and no such information is collected during authentication.
Platform Activity, Signals, and Monitoring Inputs
When you use features such as Watchtower, Signals, event and topic tracking, or other monitoring tools, we collect the information necessary to operate these services. This may include the topics, queries, sources, URLs, filters, or parameters you configure, along with the alerts, events, or signals generated for your account. The nature of the Platform requires processing this information to deliver real-time insights and to maintain the accuracy and performance of the monitoring systems.
Device and Usage Information
When you interact with the Platform, we automatically collect certain technical and usage information. This information may include your IP address, browser type, operating system, device identifiers, session duration, pages viewed, features accessed, and general interaction patterns. We may also collect diagnostic information such as system logs, performance data, and error reports. Cookies and similar technologies may be used to support essential functions, security, analytics, and user experience optimization.
Communication and Support Information
If you contact us through support channels, email, or any method of communication, we may collect the information you share, including the content of your messages, any attachments or screenshots, and metadata related to your inquiry. Because the Platform uses wallet-based authentication, you are not required to provide personal contact information; however, if you choose to share such information for support purposes, we will process it as part of the communication.
Third-Party Integration and API Data
When you use third-party tools or connect with our APIs, including the X402 Data API or Search API, we may collect information related to these interactions. This can include request data, usage logs, timestamps, integration behavior, and API key identifiers. We may also receive technical information from wallet providers or compliance screening services to ensure secure and lawful operation of the Platform. These forms of data collection help maintain service reliability, detect misuse, and support debugging and analytics.
Analytics, Personalization, and Engagement Data
To improve the Platform and enhance user experience, we may collect information about how you engage with various features, topics, sources, signals, articles, or insights. We may analyze the content you view or interact with, the queries you perform, and the behavioral patterns that help us refine the relevance of intelligence feeds and reduce noise. Information related to your interactions with Lens AI, including the questions you explore or the topics you investigate, may also be processed for personalization, platform analytics, and product improvement initiatives.
How We May Use Your Information
Platform Operation and Service Provision
We use the information we collect to operate, maintain, and improve the Platform and its features. This includes enabling wallet-based authentication, delivering real-time news intelligence, processing and generating signals, running Watchtower monitoring tasks, and powering tools such as the News Terminal, Lens AI, and our data APIs. We use your information to ensure that monitoring configurations function correctly, that relevant insights are delivered, and that the Platform performs reliably across dashboards, APIs, and AI-driven features. We may also use this information to provide technical assistance and customer support, to troubleshoot issues, and to optimize system performance.
Security, Compliance, and Risk Management
We may use your information to detect, prevent, and address security threats, abuse of the Platform, unauthorized access, or other harmful or unlawful activities. Wallet addresses may be screened for compliance, sanctions, or risk-related purposes through third-party partners, and platform interactions may be logged to support fraud detection, anomaly monitoring, and service integrity. We may also use this information to comply with applicable legal requirements, regulatory obligations, and industry standards relevant to digital services, monitoring products, and data-driven intelligence tools.
Analytics, Research, and Platform Improvement
We analyze usage patterns, system performance, and interaction behavior to understand how the Platform is used and to identify areas for improvement. This may include evaluating how users interact with dashboards, signals, Watchtower configurations, articles, events, or insights, as well as analyzing query behavior, system load, and service performance. We may conduct research to enhance our AI models, improve the relevance of intelligence feeds, develop new features, and refine detection accuracy across the Platform.
Communication and Marketing
We may use the information you provide when contacting us to respond to inquiries, resolve support issues, and communicate important updates regarding the Platform. If you choose to provide contact information during support interactions, we may use it to send service notices, feature announcements, or information related to the areas of the Platform you interact with. We may also use your usage patterns to personalize your experience, recommend relevant content, and improve the relevance of insights surfaced by Lens AI, the Terminal, and similar tools. Because authentication is wallet-based, we do not collect email or profile information unless you voluntarily provide it to us.
Legal and Regulatory Purposes
We may use your information to comply with legal obligations, respond to lawful requests, cooperate with regulatory or law-enforcement inquiries, and protect the rights, property, and safety of the Platform and its users. We may also use information for the establishment, exercise, or defense of legal claims and to enforce our terms, policies, and operational safeguards when necessary.
How We May Share Your Information
Service Providers and Business Partners
We may share your information with third-party service providers that support the operation and improvement of the Platform. These service providers may assist with hosting, infrastructure management, security monitoring, analytics, compliance screening, artificial intelligence processing, customer support, and other operational functions. We require all service providers to implement appropriate safeguards to protect your information and to use it only for the purposes we specify. We do not permit these providers to use your information for their own independent purposes.
Data Confidentiality and Non-Public Nature
Information collected through LENS OS, including your search history, monitoring configurations, Watchtower inputs, API usage, and AI-powered insights, is treated as confidential and proprietary. Your activity on the Platform is not public, not stored on an immutable ledger, and not visible to other users. We maintain strict confidentiality over your intelligence and monitoring data and take commercially reasonable steps to ensure that it remains protected from unauthorized access or disclosure.
Information Sharing for Internal Analytics
We may use and share aggregated or anonymized information internally for analytics, research, and product development. This may include insights such as trending topics, frequently used signals, common Watchtower configurations, system performance metrics, and general usage patterns. Such information does not identify individual users and is used solely to enhance the functionality, reliability, and relevance of the Platform.
Legal and Regulatory Disclosures
We may disclose information if we believe in good faith that such disclosure is necessary to comply with applicable laws, regulations, legal obligations, or governmental or regulatory requests. We may also disclose information to protect the rights, property, or safety of the Platform, our users, or others. This includes enforcing our Terms of Service, investigating suspected violations, responding to claims or allegations, and cooperating with law enforcement or regulatory authorities when required.
Business Transfers and Corporate Transactions
If we participate in a corporate transaction such as a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar event, your information may be transferred as part of that transaction. If such a transfer results in your information being subject to a different privacy policy, we will provide advance notice and, where appropriate, an opportunity for you to delete your account or discontinue use of the Platform before the transfer becomes effective.
Consent and Legitimate Interests
We may share your information with third parties when you explicitly consent to such sharing. We may also share information when we have a legitimate business interest in doing so, such as conducting research, improving Platform capabilities, exploring business partnerships, or developing integrations, provided such sharing is consistent with applicable privacy laws and does not compromise the confidentiality of your personal or monitoring data.
Data Retention and Deletion
Retention Periods
We retain information for as long as necessary to fulfill the purposes described in this Privacy Policy, including operating the Platform, providing intelligence and monitoring services, ensuring security, complying with legal obligations, and resolving disputes. The specific retention period may vary depending on the type of information, the purpose for which it was collected, applicable regulatory requirements, our legitimate business needs, and the technical requirements of maintaining a secure and reliable Platform.
Retention of Wallet and Platform Data
Because the Platform uses wallet-based authentication, we may retain your wallet address and associated Platform activity for as long as your account remains active or as required to support operational, security, and compliance functions. Platform activity — including your Watchtower configurations, search history, AI-powered insights, and monitoring preferences — is stored privately within our systems and is not recorded on any blockchain or public ledger. Although wallet addresses exist on public blockchain networks, the Platform does not publish or store your intelligence activity on-chain. We may retain certain records after you stop using the Platform if such retention is reasonably necessary for compliance, auditing, fraud prevention, dispute resolution, or other legitimate business purposes.
Data Deletion
You may request deletion or anonymization of personal information that is within our control, subject to applicable laws and certain technical limitations. We will delete or anonymize information unless we are required to retain it for legal, regulatory, security, or business continuity reasons, or where deletion would interfere with the integrity of our systems. Information that exists independently on public blockchain networks cannot be modified or deleted by us, as we do not control those networks; however, none of your Platform usage or intelligence activity is written to any blockchain.
Security Measures and Data Protection
Security Safeguards
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, access controls, secure transmission protocols, network firewalls, continuous monitoring systems, and periodic security reviews and assessments. We also take steps to ensure that systems supporting real-time intelligence features such as Watchtower, the News Terminal, Lens AI, and our APIs remain resistant to unauthorized interference or data exposure. While we strive to maintain a secure environment, no method of data transmission or electronic storage is completely secure, and we cannot guarantee absolute protection of your information.
Third-Party Security
Although we apply security controls to information under our direct management, we cannot guarantee the security practices of third-party service providers, infrastructure partners, or integrated tools that support the Platform. These third parties are required to maintain appropriate safeguards, but their internal processes are outside of our direct control. Because the Platform uses wallet-based authentication, you are responsible for maintaining the security of your own wallet, private keys, and devices, and for ensuring that access to your wallet cannot be compromised.
Incident Response
If a security incident occurs that may affect the confidentiality, integrity, or availability of your information, we will take steps to investigate the incident promptly, mitigate potential harm, and prevent similar incidents from occurring in the future. Where required by applicable law, we may provide notice to affected users and relevant authorities. Our incident response measures may include system isolation, log analysis, forensic investigation, and improvements to monitoring or defensive controls.
International Data Transfers
Cross-Border Processing
Your information may be transferred to and processed in countries outside of your country of residence. These jurisdictions may have data protection laws that differ from those in your region. Such transfers may occur when information is stored or processed by our infrastructure providers, when Platform features rely on globally distributed services to deliver real-time intelligence, or when third-party partners supporting the operation of LENS OS are located in other countries. By using the Platform, you acknowledge that your information may be processed in locations that operate under different legal frameworks.
Transfer Safeguards
When we transfer your information internationally, we take steps to implement appropriate safeguards designed to protect your information in accordance with applicable privacy laws. These safeguards may include the use of standard contractual clauses approved for international data transfers, adequacy determinations issued by relevant regulators, binding corporate rules, or other legally recognized mechanisms. In certain cases, we may rely on permissible derogations for specific situations as provided by law. We take reasonable measures to ensure that your information remains protected regardless of where it is processed.
Your Rights and Choices
Access and Control Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, update, port, or delete your information. You may also have the right to object to certain processing activities, request restrictions on how we use your information, or withdraw consent where processing is based on consent.
Cookie and Tracking Preferences
You may control or disable cookies and similar tracking technologies through your browser settings or device preferences. However, disabling certain cookies or tracking technologies may affect the functionality of our Platform and your user experience.
Communication Preferences
You may opt out of receiving marketing communications from us by following the unsubscribe instructions in such communications or by contacting us directly. However, we may still send you important service-related communications even if you opt out of marketing communications.
Wallet Management
You may disconnect your wallet from our Platform at any time through your wallet software or our interface. Note that disconnecting your wallet may limit your ability to use certain features of our Platform, and some information may remain on blockchain networks even after disconnection.
Account Deletion
You may request deletion of your account and associated information by contacting us. However, some information may be retained as required by law or for legitimate business purposes, and information recorded on blockchain networks cannot be deleted.
Children's Privacy
Our Platform is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. Because the Platform relies on wallet-based authentication and does not require users to provide identifying information, we generally cannot determine a user's age. If we become aware that information has been collected from an individual under the age of 18, we will take reasonable steps to delete such information promptly and, if necessary, restrict access to the Platform. If you believe that a minor has used the Platform or that we may have collected information from a child, please contact us so that we can take appropriate action.
Third-Party Links and Services
External Links
The Platform may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy does not apply to any third-party properties, and we are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review the privacy policies of any external services you choose to access, as their practices may differ from ours.
Integrated Services
The Platform may integrate with various third-party services, including cloud hosting providers, analytics tools, artificial intelligence infrastructure, or enterprise systems used to support Platform functionality. Your use of these integrated services is governed by their respective privacy policies and terms, and we are not responsible for their data handling practices. We take reasonable steps to ensure that integrations function securely and reliably, but the internal operations of these providers remain outside our control.
Social Media and Community Features
The Platform may include social media components or community features that allow you to interact with others or share information publicly. Any information you choose to share through these features may be visible to other users or to the public, depending on the settings of the relevant feature or third-party platform. Such information is governed by the privacy policies of the respective social media or community service, and we encourage you to review those policies before engaging with these features.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational considerations. When we make updates, we will post the revised Privacy Policy on the Platform and indicate the date of the most recent revision. For material changes, we may also provide additional notice through the Platform or other communication methods when appropriate. Your continued use of the Platform after the updated Privacy Policy is posted constitutes your acceptance of the revised terms. If you do not agree with any updates, you should discontinue your use of the Platform.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your rights regarding your personal information, you may contact us at: hello@lensos.ai
Jurisdiction-Specific Provisions
European Union and United Kingdom Users
If you are located in the European Union or United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR, including enhanced rights regarding automated decision-making, the right to data portability, and the right to lodge a complaint with a supervisory authority. Our lawful basis for processing your information may include contract performance, legitimate interests, legal compliance, or consent as applicable.
California Users
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate information, and the right to opt-out of the sale or sharing of personal information. We do not sell personal information as defined by California law.
Other Jurisdictions
Users in other jurisdictions may have additional rights under applicable local privacy laws. We will comply with such rights as required by applicable law and encourage you to contact us if you have questions about your rights in your jurisdiction.
Closing Statement
This Privacy Policy is effective as of the date listed above and governs our collection, use, and disclosure of your information from that date forward. We are committed to protecting your privacy and handling your information responsibly in accordance with applicable laws and industry best practices.